For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

Porsche maintained the top spot among premium brands with a satisfaction score of 851, followed by Infiniti (840) and Jaguar ...

Market Force study ranks consumers' go-to convenience and fuel retailers, while others ‘still have room to grow’ ...

Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

The change comes amid declining customer satisfaction scores at the chain, according to an independent industry body. It is ...

Car dealer service departments might be improving, but independent shops got higher satisfaction scores, a survey found.

We appreciate how much the company values the customer experience, which you can discover through third-party reviews. It ...

While auto repair cycle times have improved, rising repair costs are impacting customer satisfaction, according to a recent ...

Of the respondents who experienced a premium increase in the past year, satisfaction is particularly low among those whose ...